How the State of Illinois is using Contact Center AI to reduce staff workloads
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Check out how the State of Illinois is using virtual agents to help answer unemployment queries and enable residents to file unemployment claims faster. The state was able to integrate with existing technology, and a phased rollout enabled human staff to extend their resources with confidence. From idea to implementation, phone and virtual web agents with CCAI (Contact Center AI) were set up in 2 weeks. Incredible! Find more information on how they did it here.
Happy to answer questions about how they did it for those who are interested!